Communication Center

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  • ​​​Aktif Bank Contact Center ​

     
    With the help of Aktif Bank Contact Center, you can instantly carry out all your banking transactions whenever you want through our Interactive Voice Response or being connected to our customer representative, whichever you want. By deriving benefit from price and fee advantages, you can securely carry out all your banking transactions except for withdrawing money. We are just a phone call away!

     
    You can 24/7 contact Aktif Bank Contact Center on 0850 724 30 50 from domestic line and +90 850 724 30 50 from foreign line.

     
    All of our customers who have a bank account or have used credit in Aktif Bank can instantly create their telephone banking passwords by calling Aktif Bank Contact Center on 0850 724 30 50 and dialing first 1, then 2.

     
    Accounts 

     
    Account Information and Activity
    Opening a Drawing Account
    Identification of Active Account
    Updating Active Account

     
    Investment Transactions

     
    Foreign Exchange Transactions
    Limit Information
    Rate Information
    Fund Transactions
    My Funds
    Fund Price and Return
    Fund Activities

     
    Security Settings 

     
    Limitation of Account
    Limitation of Transaction
    Transfer Limit Setting
    IP Limitation

     
    Password Transactions 

     
    Password Setting through Telephone Banking
    Password Setting through Internet Banking

     
    Cheque Transactions 

     
    Aktif Bank Cheques​
    Clearing Cheques
    Collection Cheques
    Assurance Cheques

     
    Transfers 

    Inter-account Transfer
    Remittance
    Fast Remittance Records
    Remittance Orders
    Order Change / Cancellation
    EFT
    Fast EFT Records
    EFT Orders
    Order Change / Cancellation
    CMT to PTT
    Remittance to PTT
    Fast Remittance to PTT

     
    Credits 

     
    Credit Supervision
    Credit Payment

     
    Other Transactions 

     
    Reminding Services
    Cash Flow

     
    Card Transactions 

     
    Card Information and Activities
    Card Password Setting
    Transfer to Card
    Fast Transfer to Card

     
    Transaction Limits forTelephone Banking  

     
    Transactions Instant Limit​ Daily Limit
    EFT 100,000 TL 100,000 TL
    Remittance Foreign exchange in the amount of 50,000 TL or equivalent Foreign exchange in the amount of 50,000 TL or equivalent
    Buying Exchange Foreign exchange in the amount of 20,000 USD or equivalent Foreign exchange in the amount of 20,000 USD or equivalent
    Selling Exchange Foreign exchange in the amount of 20,000 USD or equivalent Foreign exchange in the amount of 20,000 USD or equivalent
    Arbitrage Foreign exchange in the amount of 20,000 USD or equivalent Foreign exchange in the amount of 20,000 USD or equivalent ​​​​​

    Transaction Hours for Telephone Banking

    Transactions Transactions Hours
    EFT 09:00 -16:30 ​​​
  • Through our Interactive Voice Response, you can do the following:

    • Transactions for Lost or Stolen Cards
    • Internet Banking
      • Creating Password for Internet Banking
      • Changing Password for Internet Banking
    • Password Transactions for Telephone Banking
      • Creating Password for Telephone Banking
      • Changing Password for Telephone Banking
    • Password Transactions for Passocard
      • Creating Password for Passocard
      • Changing Password for Passocard
    • Credit Changing Password
      • Demanding Information for Credit Applications
      • 2 Delivery of payment schedule through fax or e-mail
    • Banking Changing
      • Account Balance Information
        • Information for Drawing Account in Turkish Lira
        • Information for Drawing Account in foreign currency
        • 3 Delivery of account statement through fax or e-mail
      • Transfer Transactions
        • Inter-account Transfer
        • Remittance/EFT /span>
      • Investment Transactions
        • Aktif Bond Transactions
        • Fund Transactions
        • Foreign Exchange Transactions
      • Daily Rate Information
        • Rate Information
        • Fund Information
      • Other Banking Transactions
    • Main Menu in English
    • Password Transactions
      • Password Transactions for Internet Banking
      • Password Transactions for Telephone Banking
    • Other Transactions
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