Our Precautions Taken for You

Aktif Bank follows the newest security precautions and applies the most efficient security solutions for you to secure your financial transactions on Aktif Bank Internet Branch and your personal information.

User Code: It’s the private number for Aktif Bank customers.

Password: It’s firstly provided by the bank and then designated by you when you access internet branch for the first time; it should consist 6 figures.

SMS Security Password: You need to enter SMS Security Password which is sent to your registered mobile phone when you want to access Aktif Bank Internet Branch. A different password will be sent each time you want to try to access. If you cannot receive the password on your phone, please check the message memory and coverage area of your telephone and then request a password again. For security purposes, this password structure can be used in the transactions designated by the bank when necessary.

You need to enter the following three items of information correctly in order to carry out a transaction in Aktif Bank Internet Branch.

Security Image: After you enter your password for the first time, you will see 4 different images from 6 different categories and you will be asked to choose one of them as your security image in order to avoid the potential Phishing intrusions . After this, the same image must appear after you enter your password whenever you try to access. This application has been developed in order to prevent you from carrying out any transaction on fake web sites. If you cannot see your security image or see a different security image, please call 0850 724 30 50 Aktif Bank Contact Center immediately without carrying out any transaction.

Virtual Keyboard: It’s an application which is developed against key-logger programs which record the keystrokes on your computer. You can access Internet branch by using your mouse on your screen without using the keys on your computer’s keyboard.

Session Timeout: For security purposes, our systems will automatically end your session if you forget to log out from the session after you complete your online banking transactions or don’t carry out any transaction on your computer for a specific period of time during a session.

Reminder Messages: For your transactions which you designate, a message will be sent to confirm that your designated transaction has been fulfilled through SMS or e-mail.

IP Limitation: By using IP Limitation transaction, you can prevent any access your Internet Banking account by an IP number other than an IP number or band which you designate.

Password Blocking: When there is a specific number of login failure trials on Internet Banking, access to your bank account is cancelled. You can call 0850 724 30 50 Aktif Bank Contact Center in order to re-activate your account.

All your information which you enter in Aktif Bank Internet Banking is automatically encrypted before it is sent through SSL protocol and can only be deciphered by the correct receiver.So, a bilateral verification is carried out and also the privacy and integrity of information are maintained.

Records of the activities carried out by the customers through electronic banking channels are kept by Aktif Bank in accordance with the laws and security policies of our bank.

Passwords are seen as star marks on the computer screen to prevent anyone from seeing the passwords of our customers while they carry out their transactions.