Your Responsibilities

  • Use passwords and keep all of your passwords confidential in order to prevent unauthorized people from accessing your informatio​n. Your Aktif Bank Internet Banking password must be single and well protected because it enables you to access your bank accounts. In this regard;

  • Try to create unique passwords which cannot be predicted by other people and keep your passwords confidential.
  • Use different passwords.

  • Do not use simple passwords such as your name, date of birth, phone number or your pet’s name because it is easy to remember.

  • Never write down your passwords.

  • If you really record your password, use a coding system. For example, change the sequence of some of the letters.

  • Aktif Bank staff will never ask your password, never share this information.

  • Update your operating system and browser regularly, use an antivirus program.

  • Use only secure computers in order to prevent your personal information from being stolen; never use the computers in internet cafes for the access to internet banking.

  • The most common way of spreading viruses is the electronic mail. So, you should pay attention to all of your e-mails, especially the unexpected ones and having attachments. Some viruses send their copies to everyone who is available in the address book in the computers where they are living. So, the electronic mail seems to be sent by a person known by you. The most common file extensions which are used by the viruses are.exe, .pif, .vbs.

  • Disable the function of “AutoComplete” which remembers the previous data and even passwords in your browser in order to prevent your personal information from being seen by other people.

  • Regularly update your antivirus software for the maximum efficiency.

  • Use special anti-spyware programs in order to protect yourself from spyware software which runs in your computer and monitor / record your personal information such as password, phone number, credit card number, identity number etc. during your surfing on the Internet. Spyware software can be downloaded in your computer while you download another free service in your computer without noticing it. Do not visit untrusted web sites.

  • Do not open your computer to sharing and disable the function of “File and Printer Sharing” of your computer in order to prevent unauthorized access.

  • Check your bank account statements frequently in order to control whether or not there is an extraordinary transaction or money withdrawal. If you suspect of any extraordinary case, immediately notify your bank of this case.

  • End your session in Aktif Bank Internet Banking by clicking “Secure Logout” which is located on the left bottom of the page.

  • Never run CHAT programs (Icq, Net Messenger, Skype etc.) while using Internet Branch.

  • Fake e-mails, which seem to be sent by various banks and finance institutions with a very serious, urgent and important content, are also very popular in the internet. Internet banking passwords and personal information are requested from the customers through the links in these e-mails. Never reply these e-mails or never enter the requested information. Aktif Bank does not require any password transaction through e-mail and does not request the personal information of the customers.