Frequently Asked Questions: Technical Issues

Although I enter all the information correctly, I cannot access Internet Banking. What should I do?

Check the accuracy of your information. If you still cannot log in internet Banking, there may be a problem in your internet or Internet Banking. Wait for a while and then try again later. If you still have problems, you can call Aktif Bank Contact Center on 0850 724 30 50.​​

If my computer is broken down, electricity goes out or I lose my internet connection while carrying out a transaction, what happens?

All your transactions which you carry out prior to disconnection are recorded. You should check your account activity after you re-connect. If you see your transaction in your account activity, it indicates that it has been completed. If you have made a transaction order prior to disconnection, you can check whether or not your order is received under “Order Screening” menu. If you have updated your information, you can check whether or not your changes are recorded under ‘Information Update’ menu.​​All your transactions which you carry out prior to disconnection are recorded. You should check your account activity after you re-connect. If you see your transaction in your account activity, it indicates that it has been completed. If you have made a transaction order prior to disconnection, you can check whether or not your order is received under “Order Screening” menu. If you have updated your information, you can check whether or not your changes are recorded under ‘Information Update’ menu.​​

My internet connection slows down and the page is being opened too slowly in your web site. What should I do for a faster contact?

You may have an internet connection jam within the day or a problem arising out of your browser.

Which browsers can I use to login to Aktif Bank Internet Banking?

You can connect through such browsers as Google Chrome 80 and above, Firefox 68 and above, Safari 12 and above, Microsoft Edge 84 and above, Internet Explorer 11 versions. Your browser should allow java script applications and cookies.