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    • Communication Center
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    • ​​​Aktif Bank Contact Center ​

       
      With the help of Aktif Bank Contact Center, you can instantly carry out all your banking transactions whenever you want through our Interactive Voice Response or being connected to our customer representative, whichever you want. By deriving benefit from price and fee advantages, you can securely carry out all your banking transactions except for withdrawing money. We are just a phone call away!

       
      You can 24/7 contact Aktif Bank Contact Center on 0850 724 30 50 from domestic line and +90 850 724 30 50 from foreign line.

       
      All of our customers who have a bank account or have used credit in Aktif Bank can instantly create their telephone banking passwords by calling Aktif Bank Contact Center on 0850 724 30 50 and dialing first 1, then 2.

       
      Accounts 

       
      Account Information and Activity
      Opening a Drawing Account
      Identification of Active Account
      Updating Active Account

       
      Investment Transactions

       
      Foreign Exchange Transactions
      Limit Information
      Rate Information
      Fund Transactions
      My Funds
      Fund Price and Return
      Fund Activities

       
      Security Settings 

       
      Limitation of Account
      Limitation of Transaction
      Transfer Limit Setting
      IP Limitation

       
      Password Transactions 

       
      Password Setting through Telephone Banking
      Password Setting through Internet Banking

       
      Cheque Transactions 

       
      Aktif Bank Cheques​
      Clearing Cheques
      Collection Cheques
      Assurance Cheques

       
      Transfers 
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      Inter-account Transfer
      Remittance
      Fast Remittance Records
      Remittance Orders
      Order Change / Cancellation
      EFT
      Fast EFT Records
      EFT Orders
      Order Change / Cancellation
      CMT to PTT
      Remittance to PTT
      Fast Remittance to PTT

       
      Credits 

       
      Credit Supervision
      Credit Payment

       
      Other Transactions 

       
      Reminding Services
      Cash Flow

       
      Card Transactions 

       
      Card Information and Activities
      Card Password Setting
      Transfer to Card
      Fast Transfer to Card

       
      Transaction Limits forTelephone Banking  

       
      Transactions Instant Limit​ Daily Limit
      EFT 100,000 TL 100,000 TL
      Remittance Foreign exchange in the amount of 50,000 TL or equivalent Foreign exchange in the amount of 50,000 TL or equivalent
      Buying Exchange Foreign exchange in the amount of 20,000 USD or equivalent Foreign exchange in the amount of 20,000 USD or equivalent
      Selling Exchange Foreign exchange in the amount of 20,000 USD or equivalent Foreign exchange in the amount of 20,000 USD or equivalent
      Arbitrage Foreign exchange in the amount of 20,000 USD or equivalent Foreign exchange in the amount of 20,000 USD or equivalent ​​​​​

      Transaction Hours for Telephone Banking

      Transactions Transactions Hours
      EFT 09:00 -16:30 ​​​

    • Through our Interactive Voice Response, you can do the following:

      • Transactions for Lost or Stolen Cards
      • Internet Banking
        • Creating Password for Internet Banking
        • Changing Password for Internet Banking
      • Password Transactions for Telephone Banking
        • Creating Password for Telephone Banking
        • Changing Password for Telephone Banking
      • Password Transactions for Passocard
        • Creating Password for Passocard
        • Changing Password for Passocard
      • Credit Changing Password
        • Demanding Information for Credit Applications
        • 2 Delivery of payment schedule through fax or e-mail
      • Banking Changing
        • Account Balance Information
          • Information for Drawing Account in Turkish Lira
          • Information for Drawing Account in foreign currency
          • 3 Delivery of account statement through fax or e-mail
        • Transfer Transactions
          • Inter-account Transfer
          • Remittance/EFT /span>
        • Investment Transactions
          • Aktif Bond Transactions
          • Fund Transactions
          • Foreign Exchange Transactions
        • Daily Rate Information
          • Rate Information
          • Fund Information
        • Other Banking Transactions
      • Main Menu in English
      • Password Transactions
        • Password Transactions for Internet Banking
        • Password Transactions for Telephone Banking
      • Other Transactions
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