Our Bank has adopted Ethical Principles of the Banks Association of Turkey within the framework of codes of conduct.
Ethical Principles of the Banks Association of Turkey
Ethic is an entire body of measures, which investigate values, norms, rules that govern the individual and social relations in terms of a moral point based on parameters such as right-and-wrong or good-and-bad. Professional ethics regulates the relationships between individuals being a member of a profession and the relationship of those with the society, while corporate ethics defines an intraorganizational behavior culture by introducing certain rules in addressing the problems arising from inside and outside the organization.
The fact that banks, which fulfill investment and saving functions by playing an integrating and intermediary role between the fund-supplying and the fund-demanding parties of the society, have also adopted profitability and productivity principles, obliges them to abide by during their operations ethical principles in both professional and corporate domains.
Moving from the goals of growing banking system, raising the banking’s service quality, using the resources most appropriately preventing unfair competition between banks, it is required for the banks to regulate the relations of the banks each other and with other organizations as well as their relations with customers, shareholders and employees in accordance with ethical principles.
Objective and Scope
Article 1- The fundamental motive behind the banking ethics to apply to the procedures and transactions of the banks with each other and with their customers and shareholders, and as well as with other organizations is to ensure that the existing respect for the banking profession in the society is set on a permanent footing, to maintain and improve this social respect, called also as professional honor, and to maintain and protect the stability and trust in the banking sector.
“Banks” term stated in this regulation means the banks which are the members of Our Association.
Article 2- These ethical principles have been prepared on grounds laid down by provisions of second paragraph of Article 75, subparagraphs (c) and (e) of Article 80, and third paragraph of Article 81 of Banking Law No. 5411.
Article 3- Banks are required to abide by the below-specified general principles in their operations for the purposes of ensuring an efficient operation of the deposit and credit systems, preventing the procedures and applications which may cause considerable loss and damage to the economy by also taking into consideration protecting the rights and interests of the savers, maintaining trust and stability in financial markets, requirements of economical development, serving to the best interests of the public and protecting the environment.
Banks shall abide by honesty principle in their relations with their customers, employees, shareholders, group companies and other banks, organizations and enterprises during executing their operations and activities.
Motivated by the motto of “At the heart of the success lie respect to humans”, banks shall not discriminate between both their employees and their customers shall avoid all forms of bias in their attitude.
Banks shall not make any discrimination towards their customers based on their nationality, religion, financial and social position and gender during providing service.
Banks shall provide clear, comprehensible and correct information to their customers with an understanding of mutual trust and they shall fulfill customer services in a timely and complete manner.
Banks shall provide open, comprehensible and clear information to their customers regarding rights and obligations, benefit and risks related to product and services offered to them.
e) Observing Social Benefit and Respect to Environment
Banks shall show due diligence to support all social and cultural activities in the light of the principles of observing social benefit, beside profitability, and respect to environment.
f) Fighting the Laundering of Crime-Originated Assets
Within the framework of international norms and legislation provisions, banks shall adopt as a significant principle of fighting the laundering of crime-originated assets, corruption and similar offences and they shall show due diligence to make cooperation both with each other and other related organizations and institutions and competent authorities. They shall take necessary measures for this purpose within themselves and organize training programmers for their personnel.
Banks shall take any kind of necessary measures in order to prevent the use of the insider information.
III. Banks’ Relations with Public Organizations and Institutions
Relations with public organizations and institutions
Article 4- Banks shall act in line with the principles of honesty, accountability and transparency in their relations with public organizations and institutions and shall show due diligence to submit demanded information, document and records with the purpose of audit and control in a timely, complete and accurate manner under legislation.
IV. Relations between Banks
Exchange of Information
Article 5- Banks shall carry out all information exchanges with each other to the extend permitted by legislation accurately and systematically.
Article 6- Banks shall avoid any kind of practices and applications which may cause to unfair competition on employment of the personnel
Banks shall show due diligence so that their personnel employments do not suspend services of other banks in spite of freedom of contract and movement in personnel employment under Labor Act and related legislation provisions.
Banks shall behave objectively and honestly in replying the information demanded by other banks regarding their former employees.
Eski çalışanları hakkında diğer bankalar tarafından talep edilen bilgileri yanıtlarken objektif ve dürüst davranırlar.
Article 7- Banks shall accept competition as an appropriate contest which is in accordance with legislation and ensures to be taken free economical decisions between all banks in the banking sector. Therefore, during their operations within free market economy, aside from their own interests, banks shall avoid all statements and behaviors which create unfair competition within the framework of the following principles of;
d)A continuous trust for the banking sector in general,
e) to make effort for development of the sector,
f) observing the common interests.
This principle shall be both valid in terms of legal personalities of the banks and also include statements and behaviors of the employees of the bank. Banks shall not be allowed to offer / provide benefits to employee of another bank in the course of providing service to their customers.
Announcement and advertisements
Article 8- Banks shall behave honestly and realistically and in accordance with legal regulations and general moral principles in announcements, notices and advertisements regarding introduction and marketing of products and services of both their own financial structures and also banking and they shall avoid any kind of behavior which will damage to reputation of banking as a profession.
Banks shall ensure that their announcements, notices and advertisements do not include any statement or expression disparaging other banks or products and services of other banks.
V. Relations of Banks with Their Customers
Informing the Customers
Article 9- Banks shall provide accurate, complete and timely information to their customers regarding any kind of products and services they offer to their customers in every phase of the service relation and about each issue abiding by limitations laid down in legislation.
Secrets of Customers
Article 10- Banks shall be obliged to keep confidential and with caution any kind of information and documents related to customers, except from competent person and authority being entitled to demand information and document according to the law.
Article 11- Banks shall consider service quality as prerequisite of satisfying need and expectations of the customers through qualified service. Banks shall show due diligence for appropriate use for continuous development of technological infrastructure and qualified human resource which are two main elements of the term ‘service quality’.
Banks shall provide service for their all customers in the same quality and level. However, differentiating the organizational structure and product range in line with a determined target market or approaching the customers in different risk group with different approaches can not be interpreted as a discrimination or categorization of the customers./span>
Article 12- Banks shall establish a system which will answer to all questions of customers arisen from provided services and notify the customer about related information for this service.
Banks shall investigate reasonsof complaints of customers and take necessary measures to prevent fair complaints from repeating. They shall instruct their employees for correction and non-repetition of wrong practices causing to complaints.
Article 13- Banks shall accept that the concept of “Security” includes measures related to protection of service mediums of the bank against any kind of adversity in the banking sector and also prevention of any kind of violation which will lead to technical damages in the services offered to the customers.
Banks shall take required technical and legal measures for ensuring transaction security in any kind of service medium due to developing services, changing service channels in parallel to technological development and electronic banking. They shall inform their customers about measures that they have taken and need to be taken by customers.
VI. Relations of Banks with Their Employees
General Employee Qualities
Article 14-Banks shall show due diligence to ensure that their employees possess the knowledge, experience and sense of responsibility. Banks shall not employ persons who do not have legal conditions laid down in legislation, particularly under Banking Law No 5411.
Employment and Career Development
Article 15- Banks shall show due diligence to provide equal opportunities in both employment and also career development without making discrimination between their employees. Motivated by the principle of the best management of human resources, banks shall provide training, course, seminar and similar opportunities so that their employees achieve to have necessary knowledge level of the era and banking profession.
They shall take into consideration the commitment to banking ethics and diligence demonstrated in the implementation of these principles as well as the knowledge, skill and individual achievement during the promotion decisions of their employees.
Representation and Working Environment
Article 16- Banks shall introduce internal regulations foreseeing that their employees look neat and clean in conformance with the reputation of the banking profession and also with the awareness that they represent their banks.
Banks shall take measures as required for increasing of the motivation of their personnel working in all service units and for providing service of their personnel in better conditions and ensure a healthy and safe working environment.
Article 17- Banks shall show due diligence for the employment of sufficient number of personnel required by the workload, organize their employees in a way that they yield maximum productivity during the working hours, and show utmost efforts for preventing overtime work and for their employees use their annual leaves regularly
Relations of Employees with Their Customers
Article 18- Banks shall introduce internal regulations providing sanctions and measures for the prevention of their employees from:
Being involved in relations with the customers such as borrowing-lending, being guarantor and opening joint accounts with the customers which relations can not be explained under ethical principles,
Accepting presents from the current or potential customers of the bank, or
Deriving personal benefits from both their job potentials and from the business potentials of their customers by using their status.
Article 19- Banks shall show due diligence to ensure rights arising from legislation provisions that employees are subjected to in a timely and complete manner.
VII. Professional Rules and Ethical Principles All Bank Employees Should Comply
Professional rules and ethical principles employees should comply
Article 20- Bank employees are liable to comply with the following provisions;
a)to comply with the legislation in force during their performance of their duties,
b) to notify customers regarding benefits and risks of the products and services offered to themselves,
c) to provide objective and fair service to customers benefiting from the same service,
d) not to disclose secrets of banks or customers that they learn by virtue of their titles and duties to anyone than authorities which are explicitly entitled to authorize under law,
e)not to cause any loss of reputation of the bank due to their working and behaviors,
f) not to be engaged in any activity that can be regarded as “ Commercial Enterprise” or “ Merchant Enterprise”,
g) not to behave in contrary to the principles of justice, accuracy, honesty, reliability and social responsibility,,
h) to cooperate with other employees for common purposes through establishing a respectful and diligent communication during performance of their duties,
ı) not to use the assets and resources of the bank inefficiently and outside the intended purpose,
j) not to derive any personal benefit from both their own working mediums and also opportunities of their customers by using their positions and titles,
k) to refuse offers for benefit immediately and inform such offers to competent authorities and their superiors,
l)to direct the potential customers to primarily their own bank,
m) not to be involved in relations with the customers such as borrowing-lending, being guarantor and opening common accounts with the customers which do not correspond with ethical principles,
n) not to accept presents from existing or potential customers except from precedent,
o) to have the responsibility for accountability related to duties that they undertake in order to carry out services,
p) not to participate in any private and public organization except from associations, foundations, cooperatives and similar organizations without the approval of their bank.
Improvement of Banking Ethics
Article 21- Banks are able to bring forward their proposal to the Board of Directors of Banks Association of Turkey in order to improve ethical principles and make changes when necessary.
VIII. Procedures and Principles of Application
Right and duration of the application
Article 22- Banks, bank employees and customers of the banks shall make application.However, an application based on an accusation of violation of the Banking Ethics Rules of the Association by certain acts and actions set forth and sanctioned in the Banking Law and other applicable laws, including, but not limited to, the disputes either pending in or finally resolved by the courts cannot be filed.
Applications not filed within one year following the date of occurrence of the underlying event shall not be acceptable either.
Article 23- Application shall be made to the Association in writing. In the applications, information and documents related to behavior in contradiction with ethical principle shall be added clearly and in detail. The alleged breach of ethical principles or rules underlying the application shall be described concretely by reference to person, time and place.
Acceptance and review of application
Article 24- Applications shall be controlled by Association in terms of quality, information and document. Application which is not considered as appropriate in terms of required quality, information and document shall not be put in process. This situation shall be reported to the applicant. Applications regarded as acceptable shall be submitted by the Association to the Ethics Committee of the Association.
The composition and procedures and principles for working of the Ethics Committee of the Association shall be determined by the Board of Directors of the Association.
Actions taken upon decisions of ethics committee of association
Article 25- Decisions taken by the Ethics Committee related to the applications found eligible by the Board of Directors for a review by the Ethics Committee as regards the alleged breach of Ethics Rules of the Association shall be submitted to the Board of Directors of the Association. Decisions on the applications found and determined not to breach the Ethics Rules shall be notified to the sides in writing.
IX. Other Provisions
Detection of non-compliance and Sanctions
Article 26- With respect to the applications delivered by the Ethics Committee to the Board of Directors of the Association as above, the Board of Directors shall decide on compliance or non-compliance with the Ethics Rules. If the Board of Directors detects a non-compliance with the Ethics Rules, then the banks and/or bank officers breaching the Ethics Rules shall be reported to the Banking Regulation and Supervision Authority (BDDK)
Article 27- The ethical principles of the banking shall be executed by the Board of the Directors of the Banks Association of Turkey.
Article 28- The ethical principles of the banking shall enter into force as of the date it is published.