Personal Internet Banking: Frequently Asked Questions

You can carry out your EFT transactions through Contact Center or Internet Banking in working days until 16:30. Since Central Bank of Republic of Turkey is closed on holidays and at weekends, EFT transactions cannot be carried out. You can make a future-dated EFT order out of transaction hours. ​​

You can correct your wrong transactions which you carry out in Aktif Bank Internet Branch by calling Aktif Bank Contact Center on 0850 724 30 50.​​

You can correct your wrong transactions which you carry out in Aktif Bank Internet Branch by calling Aktif Bank Contact Center on 0850 724 30 50.​​

You can make a payment to the credit card of another bank by selecting “EFT to Card” transaction from EFT menu under “Transfers” menu.​​

You can screen all your accounts in Aktif Bank by using Internet Banking. You can also disable some of your accounts for internet usage or prevent them to be screened on the internet in order to increase your security, as you wish.​​

You can easily use Aktif Bank Internet Banking on any computer having Internet connection and the required software from any corner of the world.​​​

You can create your Personal Internet Banking user via "Create My User" link with your card or identity information in Personal Internet Banking login screen.​

You can change your password by calling 0850 724 30 50 Aktif Bank Contact Center. You can also change your password by using the tab “Change Internet Branch Password” under the “Update Information” menu in Internet Branch.​​​

You should have enough money in your bank account on the last date of your regular payment orders. If you like, you can request a reminder though SMS or e-mail for your payment dates by deriving benefit from our service of Aktif Bank Reminder Services. Even if you don’t have enough money in your bank account, you can make payment order from your credit account, if available.​​

Payment dates of your ordered transactions are controlled and holidays are not allowed. If your regular payments fall on holidays, it can be paid on the previous or following business day, which ever you choose.​​

If you enter your password wrongly three times, it will get blocked​​

You can create your password by calling 0850 724 30 50 Aktif Bank Contact Center​ or "Remind My Password" link on Internet Branch Login Screen.

You can create your password by calling 0850 724 30 50 Aktif Bank Contact Center​ or "Remind My Password" link on Internet Branch Login Screen.

You can use Aktif Bank Internet Branch for 7 days and 24 hours whenever you want.​​

You can instantly screen all your financial transactions which you carry out in Internet Banking in your account activities.​​

​​Please click in order to learn the transactions which you can carry out Aktif Bank Internet Banking.