Can I carry out EFT transactions in any hour of the day?
You can carry out your EFT transactions through Contact Center or Internet Banking in working days until 16:30. Since Central Bank of Republic of Turkey is closed on holidays and at weekends, EFT transactions cannot be carried out. You can make a future-dated EFT order out of transaction hours.
Can I correct the wrong transaction that I carry out on Internet branch?
You can correct your wrong transactions which you carry out in Aktif Bank Internet Branch by calling Aktif Bank Contact Center on 0850 724 30 50.
Can I get the bank receipt of my transactions that I carry out on Internet branch?
You can correct your wrong transactions which you carry out in Aktif Bank Internet Branch by calling Aktif Bank Contact Center on 0850 724 30 50.
Can I make a payment to the credit card of another bank?
You can make a payment to the credit card of another bank by selecting “EFT to Card” transaction from EFT menu under “Transfers” menu.
Can I screen all my accounts opened in Aktif Bank in Internet Banking?
You can screen all your accounts in Aktif Bank by using Internet Banking. You can also disable some of your accounts for internet usage or prevent them to be screened on the internet in order to increase your security, as you wish.
Can I use Internet Banking in anywhere where I have internet connection, inside or outside the country?
You can easily use Aktif Bank Internet Banking on any computer having Internet connection and the required software from any corner of the world.
How can I apply for Personal Internet Banking?
How can I change my password?
If I don’t have enough money in my bank account on the day when my regular payment order is due, what happens?
You should have enough money in your bank account on the last date of your regular payment orders. If you like, you can request a reminder though SMS or e-mail for your payment dates by deriving benefit from our service of Aktif Bank Reminder Services. Even if you don’t have enough money in your bank account, you can make payment order from your credit account, if available.
If the date of my payment order falls on the weekends or holidays, what happens?
Payment dates of your ordered transactions are controlled and holidays are not allowed. If your regular payments fall on holidays, it can be paid on the previous or following business day, which ever you choose.
In how many wrong trials does the password get blocked?
If you enter your password wrongly three times, it will get blocked
What do I do if I forget my password?
You can create your password by calling 0850 724 30 50 Aktif Bank Contact Center or "Remind My Password" link on Internet Branch Login Screen.
What should I do when my password gets blocked?
You can create your password by calling 0850 724 30 50 Aktif Bank Contact Center or "Remind My Password" link on Internet Branch Login Screen.
When can I use internet branch?
You can use Aktif Bank Internet Branch for 7 days and 24 hours whenever you want.
When I carry out a financial transaction in Internet Banking, is my account information simultaneously updated?
You can instantly screen all your financial transactions which you carry out in Internet Banking in your account activities.
Which transactions can I carry out in internet branch?
Please click in order to learn the transactions which you can carry out Aktif Bank Internet Banking.