Security: Frequently Asked Questions

​If you dispute a transaction for one of the below mentoned reasons you should completely fulfill and sign the "dispute form​" and send to the +90212 3408870 numbered fax or e-mail address itirazformu@aktifbank.com.tr.​

Most common dispute reasons;

Unauthorized transaction

Failing to receive money for cash withdrawal transactions that was occurred at ATM

Being charged twice for one transaction

Failing to receive goods or services

Failing to receive credit for cancelled transaction

The transaction amount differs

The transaction amount was paid by cash or another card

Aktif Bank follows the newest security precautions and applies the most efficient security solutions for you to secure your financial transactions on Aktif Bank Internet Branch and your personal information.​​

Please click​ for further information about the precautions taken by Aktif Bank for your security.

​​Aktif Bank follows the newest security precautions and applies the most efficient security solutions for you to secure your financial transactions on Aktif Bank Internet Branch and your personal information. Please click​ for further information about the precautions taken by Aktif Bank for your security.

Since hacking programs can be used in order to steal your passwords and account information in non-personal computers such as the ones which are available in internet cafes, we strongly recommend you not to carry out any transaction on such computers. If you have to do so, be sure that you click on “Secure Log Out” button while logging out from Internet Banking. Also remember to clear temporary internet files and browser memory. ​​

While using Internet Branch, please pay particular attention not to share your user code and, not to write down and keep this information on anywhere, not to create simple passwords, not to click web addresses which are sent to you through e-mails, not to carry out your transactions on non-personal computers as well as updating your anti-virus software and using virtual keyboard.​​​​

Please click​ for further information about what you should do in order to secure your transactions while using Internet Banking.

You will be directed to the verification page through SMS in order to complete the verification prior to your money transfers, information update and some payment transactions which you want to carry out in Aktif Bank Individual Internet Banking. After this phase, you can resume your transaction. If you cannot receive the password on your phone during your transaction, please check the message memory and coverage area of your telephone and then request a password again. Please for further information about SMS security password.​​

After you enter your password for the first time in Aktif Bank Individual Internet Banking, you will see 5 images and you will be asked to choose one of them as your security image in order to avoid the potential Phishing intrusions. After this, the same image must appear after you enter your password whenever you try to access. This application has been developed in order to prevent you from carrying out any transaction on fake web sites. If you cannot see your security image or see a different security image, please call 0850 724 30 50 Aktif Bank Contact Center immediately without carrying out any transaction.​

If an unauthorized transaction was charged to your card, you should principally request to close and renew your card by calling 08507243050 numbered Aktif Bank Call Center .

To dispute a transaction that you did not authorize, you should completely fulfill and sign the "dispute form​" and send to the +902123408870 numbered fax or e-mail address itirazformu@aktifbank.com.tr

I you get suspicious about the security of your Internet Banking or Contact Center password, please call 0850 724 30 50 Aktif Bank Contact Center immediately, dial 1 for the menu of Password Transactions and change your passwords.​​

Please click​ for further information about what you should do in order to secure your transactions while using Internet Banking.