Aktif Bank Communications Center

Do I need to make a payment for my transactions?

All your transactions which you carry out through Aktif Bank Contact Center are free of charge.

How can I apply for Aktif Bank Contact Center?

You can contact our Aktif Bank Contact Center on 0850 724 30 50 by dialing th​e relevant menu.​​

What are the transactions which I can carry out from Aktif Bank Contact Center?

Please click​ in order to learn the transactions which you can carry out by calling Aktif Bank Contact Center on 0850 724 30 50

How can I call Aktif Bank Contact Center from abroad?

You can call Aktif Bank Contact Center on 0850 724 30 50 from abroad.​​

How can I change my telephone banking password?

You can change your password by calling Aktif Bank Contact Center on 0850 724 30 50 and dialing 1, 2 and 2 successively.​​​

How can I get my telephone banking password?

All of our customers who have an account or get a credit in Aktif Bank can create their passwords by calling Aktif Bank Contact Center on 0850 724 30 50 and dialing first 1 and then 2.​​

How can I get the bank receipts of my transactions?

You can submit your request to our customer representatives by calling Aktif Bank Contact Center on 0850 724 30 50.​​

I forgot my telephone banking password. What should I do?

If you forget your telephone banking password, you can create your new password by calling Aktif Bank Contact Center on 0850 724 30 50 and dialing 1, 2 and 1 successively.​​

What are the transaction hours?

EFT transactions are carried out until 16.30. For the transactions other than EFT, there is no such a limitation.

When can I call Aktif Bank Contact Center?

    You can call Aktif Bank Contact Center for 7 days and 24 hours​​

When my password gets blocked, what should I do?

    If your password gets blocked, you can call Aktif Bank Contact Center on 0850 724 30 50, contact our customer representative and unblock your password. ​​

Where can I find the transaction menu of interactive voice response?

Please in order click to see transaction menu of Aktif Bank Contact Center​.

Will I be charged for my calling Aktif Bank Contact Center?

You will be charged in accordance with the tariff determined by your GSM operator for your calling 0850 724 30 50. ​​